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SECURITY & PRIVACY POLICY 
 

We respect and wish to protect the privacy of the users of our services. This document sets out the details of our privacy policy in relation to information collected on our website ("the Site").
 

This document tells you:
 

  • What information will be collected from you when you use the Site
  • Who exactly collects that information
  • How that information is used and by whom
  • What security measures are in place to protect this information
  • Your rights in relation to this information
  • How this policy may change and how we will notify you of any changes
  • How to contact us if you have any queries about this policy.


If you believe that we are not abiding by our Privacy Policy, as set out in this document, please contact us.


WHAT INFORMATION IS COLLECTED?

1. Your name, address and email address

2. Financial information:

 

  • If you wish to make an automated payment in order to purchase any Goods we require your credit card number and expiry date.
  • Your financial information is used solely for this purpose.
  • Once your payment has been processed, your financial information is passed to a credit card processing company. No record of your financial information is held on the Site, or otherwise by us, following the processing of your payment. The credit card processing company does not use, share, retain or store this information for any purpose, other than to process your payment.


3. Cookies: A cookie is a tiny file that most websites put onto your hard disk so that they recognise you on subsequent visits to their site. We do use cookies on this site.


WHO COLLECTS THE INFORMATION?

The information is collected by us, and our full name, contact telephone numbers, business address, email address and registered office can be found on the Home page of this Site and also at www.hartsdirect.co.uk.

 

We are registered under the Data Protection Act 1998.
 

The personally identifiable information that is required to use the Site is owned solely by us. We never share, sell or rent your information to any other person, company or organisation in any way, other than as disclosed in this document, or as stated at the point where the information is collected.
 

HOW IS THE INFORMATION USED AND BY WHOM?

The above information will be used by us for the following purposes only:

 

  • To provide you with the Goods
  • To contact you if we experience problems in processing a payment.


You also have the right to 'opt-out' of your information being used for purposes not directly related to the Site. For further details of this right, please see 'Your Rights in Relation to this Information' below.


WHAT SECURITY MEASURES DO WE HAVE IN PLACE TO PROTECT THIS INFORMATION?

To protect your privacy, your financial information is sent to us via a secure server which encrypts it before it is sent to us. The system uses a secure mode using 56-bit SSL encryption. We also use our best efforts to protect your information off-line: it is only given to those of our employees who genuinely need to have access to it in order to perform their job.

Furthermore, our security procedures for storing and disclosing customer details conform with the Data Protection Act 1998 so as to prevent unauthorised access to it.


The Site may, from time to time, contain links to other web sites. We are not responsible for the privacy practices of the owners and operators of these sites. We recommend that you read the privacy statements and policies on each site to which you are asked to submit personal information.


YOUR RIGHTS IN RELATION TO THIS INFORMATION

If you wish to change any of your personal information, please contact us or call 01799 500100.

You also have the option to 'opt-out' of having your information used for purposes not directly related to the Site at the point where we ask you for that information. For example, if you wish to register or to set up a credit account, but do not want to receive future newsletters, promotional emails or marketing material, simply put a cross in the relevant box on our registration form.

 

POLICY CHANGE

Please note that we reserve the right to change this policy at any time in the future, with or without notice.


QUESTIONS

If you have any questions about this document or our procedures, please contact us or call 01799 500100.