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01799 500100
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Mon-Friday 9am - 5pm

DELIVERY & RETURNS

 

For orders placed before 5pm our normal delivery service is next-day. However, if you require something urgently please call us and we will do our best to help.

Delivery is FREE for orders over £30 (ex-VAT). For orders under £30 (ex-VAT) there is a delivery charge of £4.99. Deliveries are made Monday to Friday. We do not deliver on Saturdays.


We only deliver to Mainland UK. We do NOT deliver to the Scottish Islands, Isle of Man, Channel Islands, Isles of Scilly, nor any other countries outside the UK.

signature is required for all deliveries, so please ensure someone is available. If no-one is available our Carrier will leave a card advising that the goods have been taken back to the depot and delivery will be attempted again. After two failed attempts the goods are returned to our warehouse. If this happens, any carriage charge that has been paid will not be refunded. If the goods are requested to be despatched again, a further delivery charge will be made and payment must be received before despatch is made.

We will consider shipping to Northern Ireland, but the order must be telephoned through on 01799 500100 in order for a price to be quoted for the cost of shipping. 
We do NOT deliver to PO Box addresses.


REMOTE POSTCODES: A limited number of remote postcodes are subject to an additional delivery charge. We will notify you immediately if this applies to your order, and will only proceed with your approval.

DELIVERY UPSTAIRS: Be aware that the courier is contracted to deliver to the address stated on the order. Please include your relevant FLOOR number on the order.

FURNITURE: The courier is insured to deliver FURNITURE items to the GROUND FLOOR ONLY. You will need to arrange for transportation of the goods yourself to any other floor.

SAFES: Please be aware that the delivery of a safe is always dependant upon the access to the building. Delivery is FREE to the ground floor if there are no access problems (e.g. steps, door size, etc). There may be an additional charge for any other delivery conditions. You will be required to answer some basic access questions when you purchase a safe.

ORDER SIGNED-FOR BY AN UNKNOWN PERSON: If the name on the online tracking is not recognisable please contact our Customer Services Team and we will provide a hard copy proof of delivery. If the signature is still not recognisable our Customer Services Team will log an investigation with our courier and keep you informed of their findings.


PRODUCT RETURNS: If the item/s you have ordered is not what you were expecting, or you no longer require it/them, contact our Customer Services Team (01799 500100), no later than SEVEN DAYS from the date of receipt and we will collect the product, free of charge. The goods must be in their original packaging and in unused condition. You will receive a full credit as long as the returned products are in unused and resaleable condition. Damaged items and shortages must be brought to our attention within 48 hours of receipt.

We may accept returns for items not required after seven days but this is at our discretion and credit value will be less than 100%. Please note that due to Health and Safety regulations we are unable to accept returns on any food or beverage goods, including biscuits, coffee or water.


Please do not return items by post as this will delay the processing of your return.


BUSINESS MACHINES cannot be resold if the original box has been opened. Therefore, if you have opened the box, a business machine can be returned only if it is damaged or faulty.

Contact us or call 01799 500100 with your return request and we will advise you of the Returns Number via email. Goods will be collected within THREE WORKING DAYS from date of Returns Number being advised, and a credit will follow. Payments by credit/debit card will be refunded back onto the card used for payment.

ITEMS MISSING FROM ORDER: Check first to see if there is another parcel due to you. You can do this by tracking your order from the My Account section of the site and clicking the Track button. Please also check your email and Dispatch Note to confirm that an item is not on backorder before raising a query. If nothing further is expected please inform us via email.

All shortages must be reported within 48 hours of receipt.

 

PLEASE NOTE: Images of products are for illustration purpose only. Images may contain additional products and the same image may be used for more than one product listing. Please read carefully the description of the product to confirm that the product you are buying is correct.